Combo Isle Support

Help with the game, purchases and saves

Stuck, found a bug or lost something? Write to a.luchkouskaya@luch.dev. Tell us your iPhone model, the game's version (Settings → About in the game) and what happened. We usually answer within two working days.

How do I learn to play?

Start with the five short lessons: the first one opens when you tap Play. Later you can replay any lesson from Lessons in the main menu, and How to play explains every part of the game. Hold a card to read it in full and see which buildings it works with.

My progress is gone after reinstalling or on a new iPhone

Progress comes back through iCloud. Check that you are signed in to iCloud with the same Apple ID and that iCloud is on for Combo Isle (iPhone Settings → your name → iCloud). Open the game, stay on the main menu for a minute and it will load. Settings → About in the game shows whether progress is saved in iCloud. A run that was in progress is not saved to iCloud.

I bought something and did not get it

Open the game again with a working connection: unfinished purchases are delivered on launch. For the monthly card or the Chronicle gold track, open Shop and tap Restore purchases at the bottom. Pearl packs are delivered once and are kept with your progress in iCloud.

Refunds

Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com.

Does the monthly card renew?

No. The monthly card lasts 30 days and the Chronicle gold track lasts until the end of the current season. Neither renews or charges you again.

Privacy

The game collects no personal data. See the privacy policy.